Smart transportation solutions are driving us into the future. 通过彩虹和基于位置的服务，让您的乘客进一步获得互联体验.
Whether you are dealing with planes, 火车, 汽车或船舶, did you know that however “smart” your system may be, that you probably could make it smarter?
How is 智能交通 changing the world?
世界各地, 越来越多的创新连接设备和物联网(物联网)设备被用于交通运输火狐体育手机. These devices all have a substantial, positive impact on a customer’s experience. 这些智能交通设备使企业和客户保持联系, 不管他们在哪里.
然而, 使交通环境更加智能化不仅仅是客户对终端设备的体验. 与现有操作和api的精确集成可以积极减少交通环境中的事故数量，并确保人们在探索世界时的安全.
当物联网、机器和流程结合在一起时，可以创建更有效的业务工作流.
What makes a seaport smart and thrive?
在海港环境中, the extensive process of unloading and loading cargo, 清理海关, 将产品转移到其他运输方式需要不断的合作. As seaport businesses move into the age of digital transformation, companies need to find a way to connect more of their processes.
通信平台即服务(CPaaS)平台允许海港使用API技术将协作解决方案嵌入到其业务应用程序中. This ensures that seaport employees, 利益相关者和运营商可以通过实时通信进行协作和联系，以改变项目成果. 与 CPaaS, seaports can keep teams informed in real-time about the status of certain cargo, as well as changing dispatch times. Companies will also be able to support mobile workforces, integrate their tools with customer relationship management (CRM) applications, and implement strategies for better customer service on an end-to-end basis.
What’s important in the 航空运输 industry?
In the 航空运输 industry (ATI) sector, 这是乘客的旅程, rather than the management of cargo, that’s most important to businesses. 旅程包括从客户开始前往机场的那一刻起的一切, to their experience with security and beyond.
The digital transformation journey in the 航空运输 火狐体育手机专注于将乘客从“断开连接”体验转变为“连接”体验. CPaaS集成允许在业务应用程序中进行实时协作和通信.
与CPaaS, 甚至还可以通过为行动不便的人提供聊天机器人来实现服务自动化，为他们提供更好的互动和体验. When used with location-based services, ATI的服务还可以帮助乘客找到机场内的自助服务亭和登机区，而无需向工作人员求助.
What can CPaaS deliver to the rail industry?
In today’s digital world, we’re always connected. Passengers also expect to have the option to remain connected during journeys too. Because of this, a lot of transportation companies in the bus and 铁路环境 are beginning to implement Wi-Fi and other tools for their users.
连接只是铁路公司改变现代世界乘客体验的方式之一. 同时, CPaaS意味着业务领导者可以将语音和消息传递等实时通信功能实现到支持客户的应用程序中. 铁路公司可以提供应用程序，让乘客获得有关火车状态的实时信息，或确保乘客能够快速获得有关车票的信息. 在标准柜台拥挤时，透过虚拟柜台提供网上购票支援，改善乘客服务. 乘客可以通过聊天机器人服务的多语言多媒体通信服务与工作人员联系.
遇到移动性降低问题的乘客可以在业务环境中使用api增强的应用程序，直接从应用程序内部访问特殊助手. 同时, 这些客户可以被告知特殊的通道，这可能会使旅程更容易.
How is Alcatel-Lucent Enterprise supporting the growth of smart transport?
阿尔卡特朗讯企业(ALE)对智能交通环境产生了重大影响.
ALE的解决方案 智能交通 is based around its CPaaS offering, Alcatel-Lucent 彩虹. 彩虹CPaaS 为您的组织提供一系列创造性的通信和协作技术, optimizing business processes and improving the customer’s experience.
彩虹组合工艺, 工作人员, and machines to offer process automation, proactive decision-making and more. 通过彩虹采用物联网和CPaaS集成可以显着提高运输部门的运营效率. Contact center agents use devices, 比如智能助手, that allow them to have contextual conversations with their customers. 在后台工作的时候, 人工智能(AI)通过深入的分析来推动更好的业务决策.
阿尔卡特-朗讯的 OmniAccess Stellar LBS 提供基于阿尔卡特朗讯企业版的室内定位解决方案、地理定位和寻路功能 无线网络基础设施. The combination of services allows for better collaboration between stakeholders.
In the Air transportation industry, 彩虹CPaaS可以通过结合许多对安全和高效飞行至关重要的不同技术来帮助简化操作. 彩虹甚至可以为航空公司提供与乘客沟通的选择，并提供有关他们旅程的上下文和个性化信息. 彩虹还可以与航空公司的移动应用程序或信息亭合作，通过视频和语音通话提供真正的帮助.
作为一个关系引擎, 彩虹 enables seamless communications between business processes, 组织, 和物联网设备, improving daily flight manager operations. Through constantly-connected communications, flight crews can share real-time information, 改进日程安排等等.
Even in the rail transportation industry, CPaaS through 彩虹 can improve the decision-making process, optimizing maintenance procedures, and boosting schedule performance. 确保运输环境中所有利益相关者和流程之间的协调和更好的协作意味着每个运输环境都运行得更加顺利.
高效的运营是运输运营商日常计划的支柱. 优化操作和不同利益相关者之间的协作是至关重要的，因为维护操作是关键任务. The downtime service is a major disruption, 因此，通过集成彩虹CPaaS的智能眼镜进行辅助远程维护，可以减少停机时间. It also improves collaboration between experts and technicians in the field, as well as provide a secured, assisted and remote task guidance via multimedia communications.
ALE has a solution that will make your transportation sector smarter, whether you are dealing with planes, 火车, 汽车或船舶. For more information contact your ALE representative today.
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